Legal

Terms & Conditions

Last Updated: 14 February 2025  |  Effective Date: 14 February 2025

These Terms and Conditions ("Terms") govern your use of the website operated by Pulsemind Pte. Ltd. ("Pulsemind", "we", "us", "our") and the professional services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Definitions

In these Terms:

• "Agreement" means these Terms, together with any engagement scope document executed between you and Pulsemind.
• "Service" means any AI consulting, governance framework, anomaly detection, or ML operations service provided by Pulsemind.
• "User" or "you" means any individual or organisation accessing this website or engaging our services.
• "Content" means all text, materials, documentation, code, and deliverables produced by Pulsemind under an engagement.
• "Engagement Scope" means the written scope of work agreed between you and Pulsemind prior to commencing a service.

2. Acceptance of Terms

By using this website or engaging Pulsemind's services, you represent that: (a) you are 18 years of age or older; (b) you have the authority to bind the organisation you represent; and (c) you agree to these Terms in full.

3. Description of Services

Pulsemind provides the following professional services to organisations:

• AI Ethics and Governance Framework development
• Intelligent Anomaly Detection System design and implementation
• End-to-End Machine Learning Operations Platform architecture and deployment

Services are provided within Singapore and may be delivered remotely or at client premises. Availability is subject to capacity and the execution of an Engagement Scope document.

4. User Responsibilities

When using our website, you agree not to:

• Attempt to gain unauthorised access to our systems or data
• Use the website for any unlawful purpose
• Transmit malicious code or disrupt the operation of the website
• Reproduce or distribute our website content without prior written consent

During a service engagement, you agree to: provide accurate and complete information; make relevant personnel available for workshops, onboarding, and reviews as agreed; and promptly review and respond to deliverables submitted for your approval.

5. Service Delivery

Services commence upon execution of an Engagement Scope and receipt of any applicable advance payment. Timelines stated in the Engagement Scope are estimates and may be affected by factors outside Pulsemind's reasonable control, including delays in client input or third-party dependencies. Pulsemind will communicate timeline changes promptly.

6. Intellectual Property

Unless otherwise agreed in writing:

• Pulsemind retains all intellectual property rights in methodologies, tools, and pre-existing materials.
• Upon full payment, Pulsemind grants you a non-exclusive, perpetual licence to use the deliverables produced for your engagement for your internal business purposes.
• You may not resell, sublicence, or distribute Pulsemind's deliverables to third parties without prior written consent.

7. Payment Terms

All fees are denominated in Singapore Dollars (SGD) and are set out in the relevant Engagement Scope. Payment is due within 14 days of invoice unless otherwise agreed. Pulsemind reserves the right to suspend work on an engagement where invoices remain unpaid beyond 30 days. Late payment interest may be applied at 1.5% per month on overdue amounts.

Refund Policy

Fees for completed milestones are non-refundable. Where an engagement is terminated before completion, fees will be payable for work completed up to the termination date. Pulsemind will provide a reasonable effort assessment of work completed upon request.

8. Disclaimers

Pulsemind's services are provided on a professional best-efforts basis. We do not warrant that our deliverables will achieve any specific regulatory outcome, business result, or technical performance metric. AI systems and governance frameworks are subject to the accuracy and completeness of information provided by clients, and to conditions outside Pulsemind's control.

Our website is provided "as is" without any warranty of availability, accuracy, or fitness for purpose.

9. Limitation of Liability

To the maximum extent permitted by Singapore law, Pulsemind's total liability to you under or in connection with any engagement shall not exceed the total fees paid by you to Pulsemind in respect of that engagement. Pulsemind shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profit, loss of data, or business interruption, even if advised of the possibility of such damages.

10. Confidentiality

Both parties agree to treat as confidential all non-public information disclosed during an engagement and not to disclose such information to third parties without prior written consent, except as required by law or a regulatory authority. This obligation survives the termination of any engagement for a period of three years.

11. Indemnification

You agree to indemnify and hold harmless Pulsemind and its personnel from any claims, damages, or expenses arising from your breach of these Terms, your misuse of deliverables, or any inaccuracy in information you provide to Pulsemind.

12. Termination

Either party may terminate an engagement by providing 14 days' written notice. Pulsemind may terminate immediately if you breach these Terms in a material way that is not remedied within 7 days of written notice. Upon termination, payment is due for all work completed to date.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from these Terms shall first be referred to good-faith negotiations between the parties. If unresolved within 30 days, disputes shall be submitted to mediation at the Singapore Mediation Centre before court proceedings are commenced in the courts of Singapore.

14. General Provisions

These Terms, together with any Engagement Scope, constitute the entire agreement between you and Pulsemind with respect to the subject matter. If any provision is found unenforceable, the remaining provisions continue in full effect. Our failure to enforce any right does not constitute a waiver of that right. These Terms may not be assigned without Pulsemind's prior written consent.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Continued use of our website or services after the effective date of changes constitutes acceptance of the updated Terms.

16. Contact

For legal enquiries relating to these Terms: